02 / About
The engineer behind it.
I’m Byron Walker, a Staff Site Reliability Engineer based in East Texas. I’ve spent thirty years in technology, the last eleven keeping very large production systems running and fixing them fast when they don’t.
That background is why I work this way. Most AI projects don’t fail because the model wasn’t capable enough. They fail the way all software fails, months after everyone stopped watching. I spent a decade on the other side of that, in a follow-the-sun rotation where somebody is always awake and looking. Most AI systems in production were handed off to nobody. I’ve watched enough technology cycles to know which promises survive production and which do not.
So I build AI systems the way I build production infrastructure: instrumented, independently verified, and honest about whether they’re actually working. Then I stay on and operate them, because in a field where new models ship every few weeks, a system nobody maintains goes out of date. Everything is built in your accounts and owned by you outright, documented down to a written exit runbook, so replacing me someday is a planned event, not a crisis.
On capacity: I take one assessment at a time and cap Operate at eight systems under management. If I can’t start when you need me to, I’ll say so rather than hold the slot. The phone rings through to me from 8am to 8pm Central and goes to voicemail otherwise, and email gets a reply within one business day.
I work with mid-market companies of roughly 50 to 500 employees, first in energy services and industrial manufacturing and distribution, with non-clinical healthcare administration as the adjacent lane. I also take on smaller operations that run on the same paperwork: roofing, HVAC, plumbing, field services, the trades. If your back office runs on documents, the fit question is the process, not the industry, and the price should fit the business. Companies at that size have real operational complexity, real integration debt, and no internal team to spare for this. That’s the work I’m built for. For regulated environments, confidentiality and compliance are engineering constraints I design around from the start, not a review I fail at the end. Local? See Tyler, Longview, and Dallas / Fort Worth. Everywhere else, the work runs remotely, which is how it runs here too.
Running a crew, not a plant? The paperwork problem is the same shape at five trucks as it is at five hundred employees, and the fix should be priced accordingly. The $1,500 automation sprint takes the one job your office still does by hand, quoting, invoicing, chasing paperwork after the crews roll out, and builds the smallest thing that removes it. One week, fixed price, shown working on your real data.